Contact

Talk to a person

Write to us and say what it is about. We usually reply within one business day.

Where to write

One address — put the topic in the subject

Write to impactlens.vibha@gmail.com and start the subject with one of these, so it reaches the right person first.

Support

Something is broken, behaving oddly, or you cannot work out how to make it do what you need.Subject: Support

Sales and plans

Higher limits, several workspaces, invoicing, or a non-profit and education discount.Subject: Plans

Security

Reporting a vulnerability. Please include the steps to reproduce it, and give us a reasonable window to fix it before disclosing.Subject: Security

Everything else

Partnerships, press, or anything that does not fit the boxes above.Subject: General

Before you write

These may be faster

Most questions are answered in the documentation, and most account questions can be settled by whoever administers your workspace.

The documentation

Every feature, written out properly — building forms, rules, dropdown lists, publishing, responses, data apps and administration.

Read the docs →

Your workspace administrator

Invitations, roles, removing someone, and workspace settings are all in the hands of an Admin on your own team, which is usually a much shorter path than ours.

Read the docs →

Common questions

Answered here

What should I include in a support message?

The workspace name, a link to the form or app in question, what you expected to happen, and what happened instead. A screenshot of the moment it went wrong usually saves an entire round trip.

Something is wrong with a published form and respondents are affected.

Say so in the subject line and include the public link. In the meantime, you can close the form to new responses from its settings without deleting anything already collected.

Can I get my data out?

Yes, without asking us. Every form's responses export to CSV from the response inbox — see the responses documentation.

I have forgotten which email my account uses.

Ask whoever administers your workspace — they can see the members list. If you are the administrator and locked out, write to us from any address and we will work it out with you.

Or just try it

A workspace takes under a minute to create, and you can have a form published and shared before you finish writing the email.

Get started Read the documentation